Questions:

1. How do I recieve the file?
2. What do I do if my download failed and the track is not in my queue anymore?
3. What do I do if I forgot my username and/or password?
4. I downloaded the music but can't find it on my computer, where did it go?
5. What file formats are available when I purchase a download?
6. Who sets the price for downloads?
7. Why do I have to create a user account to download music?
8. How long do the tracks stay in my download queue?
9. What do I do if I'm having problems with the website?
10. Can I get a refund?
11. Are the files that I download wrapped with Digital Rights Management?
12. How do I download?
13. Is CD artwork available?
14. Did my order go through and how do I check my order history?
15. Is the music in our catalog copyrighted?

Answers:

1. How do I recieve the file?
   All files downloaded come in a zip format. You have to extract the zip using any zip utility like Winzip or Free Zip. Windows XP already has a zip utility built in. Once you extract the zip, you need to broswe through the directories and find your mp3 file.
2. What do I do if my download failed and the track is not in my queue anymore?
   A track will stay in your download queue for 72 hours after it is successfully downloaded the first time. If you download a corrupt file, please try to re-download it as it will be in your que Go to My Downloads. DO NOT re-order because the download failed. ALL SALES ARE FINAL. If you need to have a file added back to your download queue because of a problem that you had with the download, send an email to orders@abstractlogix.com.
3. What do I do if I forgot my username and/or password?
   Go to Forgot Username and/or Password to recieve your username and password. Then go to your registered email address to retreive it.
4. I downloaded the music but can't find it on my computer, where did it go?
   The main folder starts with a series of numbers and alphabet. When you download the file, it comes in a zipped format. You need to extract the zip file on your computer by using any zip utility. There could be multiple folders in them, so browse through the directories to find the mp3 file.
5. What file formats are available when I purchase a download?
   A track can always be found in mp3 format, however in some cases it can be purchased in other formats as well.
6. Who sets the price for downloads?
   The artist or the record label sets the price of downloads.
7. Why do I have to create a user account to download music?
   You have to create a user account to create downloads so you have your own File Area to download music.
8. How long do the tracks stay in my download queue?
   The tracks stay in the download que for 72 hours.
9. What do I do if I'm having problems with the website?
   Please send an email to orders@abstractlogix.com
10. Can I get a refund?
    There are NO REFUNDS. All sales are final.
11. Are the files that I download wrapped with Digital Rights Management?
    The files are not protected by any Digital Rights Management.
12. How do I download?
    Once you pay for the downloads using PayPal, you will be redirected back to Abstractlogix, where there will be an available link to download. Please note that all your downloads are in a Zip file. You need to extract it on your desktop.
13. Is CD artwork available?
    In some cases it is and in some it is not. There is a link on every product - 'Download Album Cover'
14. Did my order go through and how do I check my order history?
    Go to Order History. After you are logged in you can check your order history.
15. Is the music in our catalog copyrighted?
    All music is protected in one form or another from copyright infringement.